Shipping and return policies for Hotflush Recordings

Shipping Info

We use a third party for shipping, shipping prices for items include the packaging, carriage and distribution fees. We try to keep shipping prices as reasonable as possible.

UK orders are tracked and tracking numbers are supplied to end customers at the point of dispatch.

If you require tracking please contact us directly.

Return Policy

Returns

If within 28 days of receipt of your order, you are not happy with your purchase and it remains in an unused condition in its original packaging you are able to return your order to Hotflush recordings for a refund. We ask that you first email service@hotflushrecordings.com to notify us of your decision. At this time we will send a return slip for completion along along with instructions to ensure a smooth refund process.

If returning goods from outside of the EU, please ensure a copy of the original invoice is included with the goods to ensure that there are no extended delays due to customs processing.


Refunds on returned items

The processing time for a returned item is 1-2 days from receipt of the return. Once processed you will receive a confirmation email to acknowledge receipt of the goods and an update on the refund process status.

Upon review of your return, the refund will then be processed to your original method of payment. The refund may take between 7-10 working days to reach you depending on your chosen payment service.

Should you not receive your refund in this time please contact us at info@hotflushrecordings.com